Akitra®’s Agentic AI-enabled Compliance Automation Platform Helps OneBPO Achieve PCI DSS v4.0 Compliance Rapidly
Transforming Manual Processes into Streamlined and Automated Operations.
OneBPO, a leading business process outsourcing firm based in the Philippines, specializes in delivering outbound and inbound customer service for customers primarily in the beauty products sector worldwide. Understanding the paramount importance of data security in their operations, OneBPO aimed to achieve PCI DSS v4.0 certification to ensure the highest standards of protection for their customers’ sensitive information. Confronted with the dual challenges of a stringent deadline and intricate compliance requirements, OneBPO sought a reliable and efficient solution. They found their answer in Akitra®’s Compliance Automation Platform, which offered a streamlined, user-friendly approach to achieving and maintaining compliance for multi-frameworks. Rodolfo Unico Jr., IT Manager at OneBPO, shared how OneBPO successfully navigated their compliance journey with Akitra®’s support, turning a daunting process into a streamlined and efficient operation.
The Challenge
Achieving PCI DSS v4.0 compliance was crucial for OneBPO to satisfy Customer requirements and secure contracts. The following points outline the significant challenges they faced:
Customer Demands: OneBPO’s customers require a reliable attestation of compliance with PCI DSS v4.0 before signing contracts, making it a non-negotiable business necessity.
Manual Compliance Complexity: Previous attempts at manual compliance were extremely time-consuming and labor-intensive, taking up to two months and causing significant delays.
Tight Deadlines: The tight schedules imposed by Customers demanded a faster, more efficient compliance process, which manual methods failed to meet.
Technical Difficulties: OneBPO faced technical issues related to distributing compliance tasks and evidence gathering, which further complicated the manual process.
Need for Automation: The clear need for a streamlined and automated solution became evident to ensure timely and accurate compliance, reduce resource strain, and meet Customer expectations.
Implementing Akitra®’s for our first cybersecurity certification was a game-changer. Unlike our previous manual approach, Akitra®’s platform allowed us to consolidate evidence, track projects seamlessly, and automate system updates. It expedited our compliance process significantly, providing clarity and efficiency that were previously unimaginable.
Rodolfo Unico Jr.
IT Manager, OneBPO
Akitra's Solution
Akitra®’s next generation Agentic AI-enabled Compliance Automation Platform provided a comprehensive solution to OneBPO’s compliance needs. Key advantages which Akitra®’s platform offers include:
Ease of Implementation: The platform allowed for quick installation and immediate visibility into compliance tasks, making the compliance process more manageable.
Automation of Processes: Akitra® significantly reduced the manual effort required by automating system unit compliance, expediting the overall compliance process.
User-Friendly Interface: The intuitive design enabled OneBPO’s team to manage and track compliance tasks efficiently, ensuring all requirements were met promptly.
Exceptional Support: Akitra®’s dedicated support team, including direct involvement from the CEO, provided invaluable assistance, ensuring smooth and efficient certification preparation.
The Result
With Akitra®’s platform, OneBPO successfully achieved PCI DSS v4.0 compliance within a remarkably short timeframe. The results included:
Reduced Compliance Time: The automated processes reduced the preparation time to just three to four weeks.
Operational Efficiency: The platform’s real-time task management and evidence collection streamlined the workflow, allowing for a more organized and efficient compliance process.
Customer Satisfaction: Meeting tight deadlines and achieving certification ensured OneBPO retained their Customers, maintaining business continuity and Customer satisfaction.
High ROI: The reduction in time and manual effort translated to significant cost savings and improved resource allocation for OneBPO.
Akitra®’s next generation compliance automation platform allowed us to meet our customer’s stringent compliance deadlines. The user-friendly interface and exceptional support from the Akitra® team were crucial in expediting our PCI DSS v4.0 certification. We look forward to continuing our compliance journey with Akitra® for future certifications.
