Akitra®'s Compliance Automation Powered by Agentic AI Helps Trackier Stay on Track for Recertification
From shifting team dynamics to compliance continuity: Trackier turned challenges into a success story with Akitra®’s automation capabilities and hands-on support
Trackier, a global leader in the ad tech ecosystem, empowers businesses to manage, measure, and optimize their performance marketing channels; from affiliate campaigns to influencer networks. With a growing global footprint and a strong customer base, Trackier prioritizes data security and regulatory compliance to maintain trust and scale confidently.
To support their compliance journey, Trackier partnered with Akitra®, an Agentic AI-powered compliance automation platform, to streamline their adherence to GDPR, CCPA, and ISO 27001. From initial certifications to recertification processes, Akitra® has played a crucial role in enabling the Trackier team to stay ahead of regulatory expectations. With proactive support and automation-driven workflows, Trackier found a trusted partner in Akitra® that ensured security and compliance didn’t slow down innovation.
The Challenge
As Trackier prepared for their ISO 27001 recertification, a few organizational transitions brought along some typical but unexpected hurdles. These challenges weren’t due to any gaps in effort or capability, just a result of shifting priorities and team dynamics that can happen in any fast-growing company.
Here’s what they experienced:
Evolving Team Structure: With some recent internal changes, responsibilities around compliance shifted, leading to a temporary dip in coordination.
Information Flow Disruptions: During the task handover, some compliance-related communications and updates didn’t flow as smoothly.
Timeline Mismatches: Amid busy schedules and shifting focus, a few key activities around documentation were delayed.
Recertification Deadline Missed: These delays added up, causing a missed recertification submission, which briefly paused the validity of their ISO 27001 certification.
Increased Urgency for Recovery: The team needed to move quickly to avoid disruptions to business continuity or client confidence.
“Partnering with Akitra® has truly transformed our compliance journey. Their robust platform simplified everything from GDPR requirements to our ISO 27001 recertification by streamlining documentation, automating evidence collection, and keeping us audit-ready at all times. What really stood out was their team’s deep expertise and hands-on support, they didn’t just provide a tool, they became an extension of our compliance team, ensuring a seamless and stress-free experience from start to finish.”
Aman Khatri
Product Manager, Trackier
Akitra's Solution
Despite the unexpected roadblock, Akitra® stepped up with a customer-first mindset. The team from Akitra®’s CSM ensured Trackier was back on track swiftly and efficiently.
Here’s how Akitra resolved the issue and supported the team:
Immediate Escalation & Expert Guidance: As soon as the delay was discovered, Akitra® acted swiftly to assess the situation and provide clear remediation steps.
Transparent Collaboration: Akitra® worked closely with Trackier to align revised timelines, clarify requirements, and ensure all stakeholders stayed on the same page.
Streamlined Documentation Process: The Akitra Andromeda® enabled quick and efficient document uploads, with centralized evidence collection to simplify compliance tracking.
Dedicated Customer Support: Akitra® provided continuous assistance, going beyond the standard scope to ensure Trackier stayed on track for timely recertification.
Educational Guidance: The team at Akitra® helped Trackier’s employees better understand policy requirements and next steps, reducing confusion and delays.
Automation for Efficiency: Akitra®’s compliance automation platform minimized manual effort, preventing future bottlenecks and ensuring a smoother process.
The Result
With Akitra®’s support, Trackier successfully navigated the recertification process, ensuring compliance without disruptions. The structured approach, automation, and expert guidance led to a smooth and efficient outcome.
Here’s what Trackier achieved:
Successful Recertification in Record Time: Completed the entire process within two months, with full documentation finalized by January 2025.
Continuous Compliance Maintained: Ensured ongoing adherence to ISO 27001, GDPR, and CCPA without any compliance gaps.
Improved Internal Compliance Workflows: Strengthened the team’s understanding of compliance processes, reducing risks of delays in the future.
Strong Partnership With Akitra: Benefited from Akitra®’s responsive support and proactive approach, building a trusted long-term relationship.
Enhanced Industry Reputation: Reinforced Trackier’s position as a security-conscious ad tech leader, trusted by global customers.
One of the key reasons we continue with Akitra’s services is their outstanding customer support. Their CSM team has been incredibly responsive, ensuring smooth communication and a hassle-free compliance process. We’ve always received prompt, helpful responses—never a ‘this is out of our scope’ answer. Kudos to the team for their dedication.
