Customer Success Story

Akitra Helps DagKnows Achieve SOC 2 Type I and Type II Attestation Quickly With Automation

DagKnows: Software Development

DagKnows is a collaborative automation platform tailored for Site Reliability Engineers (SREs). It seamlessly captures operational knowledge and transforms it into reusable automation runbooks. This platform enables SREs to swiftly address issues, perform automated troubleshooting and remediation, share insights across teams, and implement monitoring tools to avert future challenges, ultimately boosting team expertise and productivity.
 

Introduction

From Chaos to Compliance: DagKnows Inc. Achieved SOC 2 Type I & SOC 2 Type II Attestation Faster and More Efficiently with Akitra’s Expert Support and Automation Platform.
 
DagKnows Inc., an Agentic AI platform provider for DevOps, ITOps and SRE, faced several challenges navigating the compliance landscape. With demanding customers pushing for compliance attestations and an unclear understanding of the required steps, DagKnows turned to Akitra’s compliance automation platform. With Akitra’s expert guidance and powerful tools, DagKnows was able to streamline its processes, improve accountability, and achieve SOC 2 Type I and Type II Attestations rapidly and cost effectively

The Challenge

Before partnering with Akitra, DagKnows Inc. encountered numerous difficulties in handling compliance and optimizing their internal operations. The company found it challenging to grasp the intricacies of compliance requirements and needed to have well-defined guidelines. Below is a summary of the main challenges they faced:

Lack of Awareness on Compliance: DagKnows Inc. needed help in grasping the necessary steps for achieving compliance, which led to uncertainty and delays.

Chaotic Processes: Their processes were disorganized and lacked a clear structure, particularly in areas such as onboarding and security protocols.

Overlooking Background Checks: Initially, the company needed to recognize the significance of conducting background checks for new hires, underestimating their importance for compliance.

No Accountability or Tracking: The absence of clear accountability and tracking made it challenging to manage compliance efforts, resulting in inefficiency and confusion.

Inconsistent Communication and Guidance: DagKnows initially engaged with another compliance provider, but the support and guidance needed to be improved, leaving them frustrated. They required more hands-on assistance to understand how to navigate the attestation process.

Scattered Documentation: DagKnows relied heavily on offline tools like Slack and Google Docs to manage compliance documents, leading to confusion and version control issues. Critical documents were often misplaced, or the wrong versions were uploaded.

Sarang-Dharmapurikar.png

Sarang Dharmapurikar

CEO, DagKnows

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We weren’t quite aware of different things that needed to be done to achieve compliance, but Akitra team helped quite a bit in understanding where exactly and why exactly these are important things and hence, brought efficiency, accountability, tracking, dashboards and all of that.
 

Akitra's Solution

Akitra provided customized solution that greatly enhanced DagKnows Inc.’s compliance strategy:

Clear Compliance Roadmap: Akitra offered crucial guidance on the specific steps needed for compliance, enabling DagKnows Inc. to grasp necessary actions that they had not recognized before.

Streamlined Processes: Akitra established clear processes that turned previously disorganized workflows into structured ones. This included enhancing accountability and organization, especially in key areas like employee onboarding and security measures.

Emphasis on People-Centric Security: Akitra highlighted the significance of conducting thorough background checks for new employees, stressing that compliance involves trusting the right individuals as much as technical security protocols. This shift strengthened their security culture.

Real-Time Monitoring and Dashboards: Akitra’s solutions implemented tracking tools and dashboards, providing real-time visibility into compliance efforts. This enabled DagKnows Inc. to track progress and maintain accountability easily.

Increased Efficiency and Oversight: Akitra’s solutions allowed DagKnows Inc. to swiftly and effectively implement the necessary compliance measures. The outcome was a more efficient operation with enhanced oversight and streamlined compliance processes.

These tailored solutions from Akitra enabled DagKnows Inc. to revamp their compliance approach, creating a more organized, efficient, and secure environment.

The Result

Since implementing Akitra, DagKnows has markedly improved compliance workflows and overall efficiency. The following outcomes illustrate the concrete benefits:

Significant Time Savings: Akitra has enabled DagKnows to reduce weeks of manual labor, simplify the compliance process, and boost operational efficiency.

Cost-Effective Compliance Solution: Akitra has proven to be a budget-friendly choice, delivering excellent value compared to other platforms, with notable time and cost reductions. Sarang Dharmapurikar, CEO of DagKnows, mentioned, “Akitra and the overall offering is very cost-effective compared to other platforms. Given the amount of time spent on this, it was totally worth it. By far, this is the most affordable platform that we’ve worked with.”

Streamlined Processes: The platform has compelled DagKnows to refine and structure their internal workflows, particularly in tracking security meetings, managing changes via Git, and handling onboarding/offboarding procedures.

Increased Accountability: With Akitra, DagKnows benefits from enhanced tracking and accountability through centralized dashboards, ensuring that all compliance activities are thoroughly documented.

Long-Term Efficiency Gains: Akitra’s organized approach to compliance has led to improved overall efficiency, allowing the company to take a more proactive stance in managing compliance tasks.

Emerging Revenue Impact: While the complete revenue impact is still under evaluation, the time and cost savings already indicate a positive return on investment.

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Akitra made achieving SOC 2 compliance seamless and easy. Their automation, streamlined documentation, and expert guidance kept us on track, allowing DagKnows to enhance our security and build new customer confidence in our compliance capabilities.

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Automate Compliance. Accelerate Success.

Akitra, a G2 High Performer, streamlines compliance, reduces risk, and simplifies audits

G2-logos 2025

Automate Compliance. Accelerate Success.

Akitra, a G2 High Performer, streamlines compliance, reduces risk, and simplifies audits

G2-logos 2025

Automate Compliance. Accelerate Success.

Akitra, a G2 High Performer, streamlines compliance, reduces risk, and simplifies audits

G2-logos 2025
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