Akitra's Blueprint for Customer Success: How AiCare Achieved SOC 2 Type 2 and HIPAA Compliance

Navigating the Compliance Maze: Challenges in Data Security and Regulatory Adherence.
In the rapidly evolving landscape of healthcare and technology, maintaining the highest data security and compliance standards is crucial. AiCare Corporation, a leading innovative healthcare solutions provider, partnered with Akitra Compliance Automation Platform to achieve SOC 2 Type 2 and HIPAA compliance attestations. John Fee, CEO of AiCare, stated, “In the medical field, you’re not really going to go anywhere if you don’t have compliance, especially security of not only the company data but the personalized data that has to be bulletproof and has to survive the pen test.”

The Challenge

As AiCare Corporation expanded its operations and service offerings, it became paramount to ensure data security, privacy, and regulatory compliance. Achieving SOC 2 Type 2 and HIPAA compliance attestations was essential to build trust with healthcare providers, insurers, and patients while safeguarding sensitive healthcare data.

Some prominent challenges faced by AiCare were:

Complex Compliance Landscape: Healthcare compliance involves many intricate rules and regulations, and understanding all these rules and how they apply was overwhelming.

Aligning Internal Processes: Adapting existing internal processes to comply with healthcare regulations is challenging as It requires careful review and adjustment to ensure compliance at every level.

Documenting Controls and Procedures: Healthcare compliance requires thorough documentation of controls and procedures. This process demands meticulous record-keeping and attention to detail.
sanjeev kumar chaudhary headshot
You made our life a lot easier because otherwise, we would have to be chasing a lot of this detail every day or every week. And since we are not experts in this area, it would have taken us much longer. So it’s the support that you gave us we’re able to resolve quickly whatever issues; therefore, I feel very comfortable with Akitra.
John Fee, CEO Ai Care
John Fee
CEO, AiCare

Akitra's Solution

AiCare sought a reliable partner with expertise in compliance and a deep understanding of healthcare regulations, and their partnership with Akitra was instrumental in helping them overcome the challenges they were facing. Akitra brought a significant value proposition to the table, automating complex compliance processes and steps to make AiCare’s life easier and more efficient for audit readiness, ultimately enabling AiCare to navigate the path to compliance successfully.

Akitra’s team of seasoned compliance professionals collaborated closely with AiCare to develop a tailored compliance strategy and implementation plan, leveraging their platform’s capabilities for streamlined compliance management.

Akitra’s support included the following key components, all driven by their commitment to simplifying and automating compliance processes:

Compliance Blueprint: Akitra supplied AiCare with a clear roadmap describing the procedures required to achieve SOC 2 Type 2 and HIPAA compliance. This involved determining particular compliance needs, mapping controls, and setting a timeframe for execution.

Gap Analysis and Remediation: Akitra performed a complete gap analysis to identify areas where AiCare’s existing procedures and controls needed to be improved. They then collaborated with AiCare to create and implement remediation programs that addressed the identified shortcomings effectively.

Policy and Procedure Development: Akitra aided AiCare in developing and upgrading policies, procedures, and documentation to meet SOC 2 Type 2 and HIPAA standards. This step was critical in proving conformity to auditors.

Training and Education: Akitra offered focused training sessions to educate AiCare’s staff on compliance best practices, ensuring that everyone within the business knew their roles and responsibilities in maintaining compliance.

Audit Preparation & Guidance: As the compliance attestation time approached, Akitra assisted AiCare through the process of preparing for the audits, ensuring that the relevant evidence and paperwork were in place for a successful review.

The Result

With Akitra’s guidance and expertise, AiCare Corporation successfully achieved SOC 2 Type 2 and HIPAA compliance. Akitra’s compliance automation platform delivered consistent and automated support, simplifying the compliance journey for AiCare and ensuring they were well prepared not only for current audits but also for continuous compliance monitoring and notification, aligning with their vision of long-term compliance efficiency.

The partnership with Akitra yielded numerous benefits:

Enhanced Security Measures: AiCare strengthened its security posture, ensuring that patient data is protected and secure, bolstering customer trust and satisfaction.

Compliance reliability: The successful completion of SOC 2 Type 2 and HIPAA attestation reports inspired trust in AiCare’s customers, partners, and stakeholders, confirming the company’s commitment to compliance.

Competitive Edge: Achieving these compliance certifications positioned AiCare as a trustworthy and compliant healthcare technology supplier, giving the firm a competitive advantage in the market.

Optimized Operations: Aligning procedures with compliance standards resulted in increased operational efficiency and streamlined workflows at AiCare Corporation.
sanjeev kumar chaudhary headshot
Our experience by working with the Akitra team actually fits the AiCare business growth needs; The automation of processes makes it so simple to achieve compliance. Akitra’s platform empowered us, and their dedicated team provided us with useful insights at every step of the certification processes.
Shoa-Kal Liu, Chairman, Ai Care
Shoa-Kai Liu
Chairman, AiCare


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Healthcare and Patient Care Technology
AiCare Corporation is at the vanguard of healthcare technology, utilizing artificial intelligence (AI) to make real breakthroughs in patient care and healthcare operations. Their core aim is to lead a revolution in the healthcare business by leveraging the power of technology to improve patient outcomes and streamline crucial healthcare operations. AiCare recognizes the importance of seamless integration with existing healthcare systems and technologies. Their approach comprises a wearable sensor synchronized to an iPhone app connected to a cloud-based server with a machine learning algorithm to remotely assess and report individual physical activities.

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