Akitra's Automated Compliance Revolutionized SentiSum, Turning Complexity into Simplicity
Akitra’s Solution Propels SentiSum to Cost-Effective Compliance, Ensuring Security and Trust in Data Management
SentiSum, a pioneering player in Natural Language Processing (NLP) and Artificial Intelligence (AI), grappled with the challenges of handling vast amounts of customer data. Recognizing the need for stringent compliance measures, particularly SOC 2 Type I and Type II reports. After considering other options, SentiSum opted for Akitra for its compliance needs. Suhan Prabhu, Technical lead – Data Science, SentiSum stated, “We chose Akitra for its unmatched ease of use and competitive pricing. Unlike other options, Akitra’s complete automation, addressing our compliance touchpoints like technical training and evidence management, set it apart.
The Challenge
SentiSum faced several obstacles while striving to attest to SOC 2 reports. The intricate compliance requirements demanded a more efficient approach. In their pursuit of accreditation, SentiSum sought a streamlined solution to navigate the complex compliance landscape. John Silvan, Senior Member of Technical Staff, SentiSum said, “We want to spend more time doing something that enhances our productivity. So an automated compliance solution eases up the compliance process for us.”
The Challenges they faced included:
Urgent Compliance Measures: SentiSum handles large volumes of sensitive data of various customers, including those in e-commerce. This underscores the immediate necessity for stringent compliance measures.
Lack of Experience: SentiSum lacked prior experience in compliance processes and needed a comprehensive solution to guide them through all the intricacies of compliance audits to establish a robust and secure foundation for their operations.
Customer Confidence: SentiSum aimed to assure its customers that their sensitive information is treated with the highest level of care and protection, instilling confidence in the reliability and security of their services.
Akitra made compliance a breeze for us. Their template-based policy setup provided clear direction when we needed it most. Regular guidance from the Akitra team simplified the process, making the seemingly complex task remarkably easy. With their support, we navigated compliance swiftly, turning a potential headache into a streamlined and efficient experience.
Suhan Prabhu
Technical Lead – Data Science, SentiSum
Akitra's Solution
SentiSum opted for Akitra’s compliance automation platform to streamline its compliance journey. Akitra’s solution focused on automating the entire compliance process. Suhan Prabhu, Technical lead – Data Science, SentiSum said, “Akitra became our differentiator in navigating the intricacies of compliance, especially as we embarked on this journey for the first time.”
The following are the key solutions that Akitra provides:
Ease of Use: Akitra’s user-friendly interface and ease of use played a crucial role in helping SentiSum, a team without prior compliance experience, to quickly adapt to compliance standards and define policies tailored to their unique business requirements.
Automated Evidence Collection: By seamlessly integrating with third-party services such as AWS, Jira, and other applications, Akitra eliminated the manual effort traditionally associated with evidence compilation. This automation ensured a comprehensive and real-time repository of evidence, significantly enhancing the efficiency and accuracy of the compliance journey.
Support and Guidance: Throughout the process, Akitra’s team provided consistent support, offering a dedicated point of contact and weekly check-ins to clarify doubts, understand compliance nuances, and prepare for the audit.
Shield Software: Akitra’s Shield software proved invaluable for collecting endpoint security evidence, addressing a critical need that SentiSum didn’t have previously.
Continuous monitoring: Akitra provided a continuous monitoring system, ensuring ongoing compliance and diminishing the necessity for manual verifications.
The Result
SentiSum faced a critical need for SOC 2 attestation due to potential business opportunities with security-sensitive customers. This urgency motivated the organization to seek Akitra’s expertise to accelerate compliance.
The collaboration yielded numerous benefits:
Time and Cost Saving: SentiSum achieved SOC 2 Type I and Type II attestation in a very short time compared to a manual compliance process in a cost-effective manner.
Increased Customer Confidence: With the SOC 2 report in place, SentiSum enhanced customer confidence, reassuring clients that their data was handled securely and complied with industry standards.
Smooth External Audit Process: Akitra’s platform simplified the external audit process, making it a smooth experience for SentiSum during both Type 1 and Type 2 audits.
Potential Business Growth: Having SOC 2 reports has positioned SentiSum favorably in the customer’s eyes, potentially facilitating easier deal closures.
I would rate Akitra a 9 out of 10. The primary reason is that being surrounded by technical professionals, I recognize the immense value Akitra brings with its automated compliance features. It’s not just a solution; it’s a strategic advantage for anyone navigating the complexities of technical compliance.
John Silvan
Senior Member of Technical Staff, SentiSum
