How THINK Surgical Achieved Seamless SOC 2 Type I and SOC 2 Type II Compliance with Akitra’s Agentic AI Compliance Automation Platform
Streamlining Security and Compliance in MedTech with Automation and Human Expertise
As a medical technology company operating at the intersection of healthcare and innovation, regulatory compliance, data security, and operational transparency are paramount. With increasing scrutiny from hospitals, partners, and enterprise clients, demonstrating a strong cybersecurity posture through SOC 2 Type I and SOC 2 Type II attestations became not just a priority but a business necessity. The goal was clear: build trust, shorten sales cycles, and scale responsibly in a highly regulated environment.
That’s when THINK Surgical partnered with Akitra’s leading Agentic AI-powered compliance automation to streamline their SOC 2 Type I and SOC 2 Type II attestation. The goal was to leverage Akitra’s intelligent workflows, prebuilt templates, and deep compliance expertise to navigate the process efficiently—without diverting focus from core innovation and operations.
The Challenge
When THINK Surgical set out on their SOC 2 journey, they were navigating several common yet critical challenges:
First-time SOC 2 Implementation: While the IT and cybersecurity teams were experienced, this was the organization’s first time pursuing SOC 2 compliance, and the learning curve around Trust Services Criteria and auditor expectations was steep.
Cross-functional Coordination: SOC 2 compliance required active participation from diverse teams, including engineering, legal, HR, and product. Coordinating tasks and responsibilities across departments added a layer of operational complexity.
Time-sensitive Sales Pressure: With enterprise customers increasingly requiring proof of robust security controls, there was a growing urgency to complete the audit without delays.
Resource Constraints: As with many scaling tech companies, internal resources were stretched thin. The team needed a solution that offered both automation and expert guidance to avoid bottlenecks.
“We could not have done this without Akitra’s strong support. Weekly check-ins, quick responses, and clear guidance helped us stay aligned and confident — especially as a first-timer managing SOC 2. Their blend of technology and human expertise was absolutely essential.”
Bernetta Stewart
Senior Cybersecurity Manager, THINK Surgical
Akitra's Solution
Akitra’s Agentic AI-enabled compliance automation platform offered the perfect combination of technology, expert guidance, and scalability. Key features that empowered THINK Surgical’s compliance journey included:
Pre-built Templates & Control Mapping: Accelerated the documentation process and helped align existing SOPs to SOC 2 Type I and SOC 2 Type II controls.
Deep Integrations: I Seamless connectivity with Intune, GitHub, JFrog Artifactory, Active Directory, and Salesforce Propel helped automate evidence collection — a critical time-saver.
Dedicated Compliance Guidance: Akitra’s customer success team offered weekly check-ins, timely responses, and deep expertise to navigate auditor expectations.
Audit Facilitation: Akitra acted as an intermediary with the auditors, reducing stress and simplifying the communication loop.
Custom Integrations: When THINK Surgical needed dynamic SOP version tracking from Salesforce, Akitra built a tailored integration — a game changer for their documentation accuracy.
The Result
By partnering with Akitra and leveraging its Agentic AI-powered compliance automation platform, THINK Surgical achieved several meaningful outcomes:
Successful SOC 2 Type I and SOC 2 Type II Attestation: Completed the full audit process on time rapidly without delays or last-minute hurdles.
Improved Cybersecurity Maturity: Gained a deeper, structured understanding of their security posture, enabling more confident, informed conversations with enterprise customers.
Centralized Compliance Hub: Akitra’s Agentic AI-powered compliance automation platform served as a single source of truth for all documentation, significantly reducing the time spent responding to detailed customer security assessments.
Agentic Human-in-the-Loop Support: Continuous expert guidance reduced ambiguity, helped resolve blockers quickly, and kept cross-functional teams aligned and audit-ready throughout the journey.
“Akitra’s platform made the entire SOC 2 process feel less daunting. The combination of smart automation and hands-on support helped us navigate each phase with clarity. Their team really understood what auditors look for, which gave us confidence and saved us time.”
Dilip Khadye
Director of IT, THINK Surgical
